What to do if the device is working, but it doesn’t distribute the essence?

First, you should make sure that the device is connected to electrical current. Take a look if the illumination in front is lit (led diode) and if the screen on the back (for SG Classic and SG Intuition) is turned on.

For SG Classic and SG Climate: if all of the above works, it still doesn’t mean you must call the service. Before you do, check the permeability of micro parts of the cylinder. In such case, there’s a big possibility that the micro parts of the cylinder are clogged. Therefore, you remove the essence, and attach the special “Cleaner” for cleaning the cylinder and let it work for at least six hours. After six hours, you re-attach the essence and start the generator. If you don’t detect the scent of essence even then, you call us.